SMF2021 Panel 2

TECHNOLOGICAL AND DIGITAL INNOVATIONS IN ONLINE COMMUNICATION WITH CLIENTS

In recent years, still more companies from various fields of business utilize on their portals and websites various AI-based autonomous, cognitive or conversational technologies such as (chat)bots, advanced search engines or other technological innovations, the purpose of which is to improve and simplify the overall user experience (UX) or interface (UI).

This panel discussion will provide space for discussion about current trends in these areas and speakers will also present successfully applied Slovak projects and solutions, through which it is possible to improve and streamline the interaction between the service provider and its existing or potential clients.

Moderator:
Marek KOPANICKY
Consultant and Innovation Services Lead, SARIO

Speakers:
Milan OSELSKY
Head Of Operations, IPsoft Slovakia

Michal BARLA
CPO & Co-Founder, Luigi´s Box

Michal KOMPAN
CRO & Expert researcher, Kempelen Institute of Intelligent Technologies